Guest Experience Analytics Intern

Alaska Air Group; Seattle (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Unlimited standby travel benefits

Travel opportunities across Alaska/Haw

Job summary

Alaska Airlines is seeking motivated students for a Summer 2027 internship program. The 12-week, full-time internship will be located in SeaTac, WA, with relocation required if not in the internship city.

Interns will work on visible projects impacting guests and business, with hands-on experience and networking opportunities. In addition to skill development, interns receive unlimited standby travel benefits across Alaska Airlines, Hawaiian Airlines and Horizon Air, and exposure to leadership

Qualifications

• Pursuing a Bachelor's degree with a focus in Analytics/Data Science, Operations, Marketing or Customer Experience.
• Experience using Excel and PowerPoint.
• Basic coursework in Finance, Accounting and Mathematics.
• Currently enrolled in an undergraduate program with at least one semester or quarter remaining.
• Must have junior or higher academic standing at time of application.
• High school diploma or equivalent.
• Must be authorized to work in the U.S.
• Preferred: exposure to Tableau or Power BI.

Responsibilities

• Analyze data from guest satisfaction, flight attendant comments and delay information to generate insights for Food, Beverage and Catering Operations.
• Analyze retail program sales and take-rate data with waste and guest feedback to improve sales and reduce costs.
• Support Inflight Guest Products dashboard and reporting using Excel to automate reporting and analytics processes.
• Assist the business management team by reviewing budgets and preparing data for annual budget planning.

Skills

Analytics/Data Science focus

Excel

PowerPoint

Undergraduate status (Junior)

Authorization to work in the U.S.

Finance basics

Accounting basics

Mathematics basics

Education

Pursuing Bachelor's degree in Analytics/Data Science/Operations/Marketing/Customer Experience

High school diploma or equivalent

Tools

Tableau

Power BI

Job description

Alaska Airlines is seeking motivated students for a Summer 2027 internship program. The 12-week, full-time internship will be located in SeaTac, WA, with relocation required if not in the internship city.

Interns will work on visible projects impacting guests and business, with hands-on experience and networking opportunities. In addition to skill development, interns receive unlimited standby travel benefits across Alaska Airlines, Hawaiian Airlines and Horizon Air, and exposure to leadership