Guest Experience Ambassador (Part-Time)

Bass Pro Shops; Tyler (TX); On-site; USD 15,154,000 - 20,664,000; Part time

Benefits offered by this job

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops in Tyler, TX is seeking a friendly Greeter to welcome guests and support front-end operations. You will greet customers, promote in-store programs, assist with returns and check-ins, and help maintain a welcoming store environment.

The role emphasizes a strong customer service focus, clear communication, and the ability to work with others to ensure a smooth shopping experience. Part-time benefits are provided.

Qualifications

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greets all customers as they enter the store in a friendly and outgoing manner.
• Actively promoting programs including but not limited to CLUB Membership (US only), VOC and In-Store Pickup.
• Modeling our brand standard for customer service by presenting a professional image by adhering to our dress code with a green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s, name badge visible, appropriate apparel/footwear that meets dress code guidelines, a smile, eye contact, and welcoming body language.
• Checks in all customers’ merchandise for return.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Remains aware of all “Special events” in the store and informs customers of details of events, sales, or promotions.
• Additionally, will provide customers with promotional materials to support special events.
• Ensures entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters.
• Assists facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP.
• ALL OTHER DUTIES AS ASSIGNED

Skills

Organization

Customer service

Verbal communication

Written communication

Self-motivation

Education

High School Diploma or Equivalent

Job description

Bass Pro Shops in Tyler, TX is seeking a friendly Greeter to welcome guests and support front-end operations. You will greet customers, promote in-store programs, assist with returns and check-ins, and help maintain a welcoming store environment.

The role emphasizes a strong customer service focus, clear communication, and the ability to work with others to ensure a smooth shopping experience. Part-time benefits are provided.