Guest Experience Ambassador - Hospital Concierge (Red Coat)

ccf; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic is seeking a Red Coat - Patient Guest Services Assistant at the Main Campus in Cleveland to greet and assist patients, family members, and visitors, and to provide concierge services across hospital facilities.

The role emphasizes empathy and customer service, with opportunities to collaborate with hospital leaders and support a welcoming patient experience across shifts.

Qualifications

• High School Diploma or GED is required.
• Basic computer skills including Epic and Outlook are required.
• Two years of experience in a customer service role with at least one year of face-to-face customer service experience are required.

Responsibilities

• Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
• Access patient information to confirm appointment times, locations and room numbers.
• Provide concierge services to help patients and guests access Internet information (driving directions, restaurants, shopping, and amenities).
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
• Correct and/or report safety, maintenance, and cleaning needs.
• Respond to Code Blue and Code Red emergencies with appropriate equipment.
• Coordinate patient needs with other departments.

Skills

Customer service

Face-to-face service

Education

High School Diploma or GED

Associate's Degree

Tools

Epic

Outlook

Job description

Cleveland Clinic is seeking a Red Coat - Patient Guest Services Assistant at the Main Campus in Cleveland to greet and assist patients, family members, and visitors, and to provide concierge services across hospital facilities.

The role emphasizes empathy and customer service, with opportunities to collaborate with hospital leaders and support a welcoming patient experience across shifts.