Red Coat - Patient Guest Services Assistant

Cleveland Clinic; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic Main Campus invites you to join a world-class health system where patient care and teamwork define every day. The Red Coat - Patient Guest Services Assistant serves as a visible brand ambassador, greeting visitors, guiding them through the campus, and ensuring a warm, informed experience for patients and families.

There are multiple day and evening positions, both full-time and part-time, with rotating weekend and holiday shifts.

Qualifications

• Minimum qualifications include a High School Diploma or GED.
• Two years of experience in a customer service role with face-to-face interaction.
• Preferred Associate’s Degree.

Responsibilities

• Greet, welcome and assist patients, guests, and colleagues with directions and minimal transport.
• Access patient information to confirm appointments and locations.
• Provide concierge services for internet information and community amenities.
• Collaborate with leadership to enhance the patient experience.
• Report safety, maintenance, and cleaning needs; respond to emergencies as needed.
• Coordinate patient needs with other departments.

Skills

Customer service

Basic computer skills

Face-to-face service

Education

High School Diploma or GED

Associate’s Degree (preferred)

Tools

Epic

Outlook

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Red Coat - Patient Guest Services Assistant

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Job Code

G10015

Shift

Variable

Schedule

10:30am-7:00pm

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Patient Guest Services Assistant (also know as a “Red Coat” due to their uniform), serves as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at Main Campus.

There are a variety of day and evening full-time and part-time positions available. Full time positions include rotating weekend and holiday shifts.

A caregiver who excels in this role will:

• Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.

• Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.

• Access patient information to confirm appointment times, appointment locations and room numbers.

• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.

• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.

• Correct and/or report safety, maintenance, and cleaning needs.

• Respond to Code Blue and Code Red emergencies with appropriate equipment.

• Coordinate patient needs with other departments.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Basic computer skills (e.g., Epic, outlook, and other internal systems)

• Two years of experience in a customer service role with at least one year providing face-to-face customer service

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree

Physical Requirements:

• Manual dexterity to operate office equipment.
• Requires frequent data entry, standing, walking, and sitting.
• Normal or corrected vision, hearing, speech.
• Excellent hand/eye coordination.
• Lift up to 25 pounds.
• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Personal Protective Equipment:

• Follows Standard precautions using personal protective equipment.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.