Guest Experience Ambassador — Front Desk & Services

LBA Hospitality; Winston-Salem (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus

PTO and holidays

401k with Employer Match

DailyPay

Hotel discounts

Job summary

LBA Hospitality is preparing the opening of Homewood Suites Winston Salem. This role supports guest arrivals, room assignments, and service upsell at the front desk while maintaining privacy and professional standards.

The position requires flexibility, work various shifts, including weekends, and contributes to a welcoming lobby environment. Employees receive benefits including a quarterly bonus program, PTO/holidays, 401k with employer match, and DailyPay optionally.

Qualifications

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.

Skills

Standing

Lifting

Communication

Job description

LBA Hospitality is preparing the opening of Homewood Suites Winston Salem. This role supports guest arrivals, room assignments, and service upsell at the front desk while maintaining privacy and professional standards.

The position requires flexibility, work various shifts, including weekends, and contributes to a welcoming lobby environment. Employees receive benefits including a quarterly bonus program, PTO/holidays, 401k with employer match, and DailyPay optionally.