Guest Service Representative

LBA Hospitality; Winston-Salem (NC); Presencial; USD 25.000 - 35.000; Tempo integral

Benefícios oferecidos por esta vaga

Quarterly bonus

PTO and holidays

401k with employer match

DailyPay option

Hotel discounts

Resumo da vaga

LBA Hospitality is hiring a Guest Service Representative for the upcoming Homewood Suites Winston Salem, opening in December with mid-November start. Benefits include quarterly bonuses, PTO/holidays, 401k with employer match, option for DailyPay, hotel discounts, and more.

The role supports front-desk operations, guest needs, reservations, and payments. The position may serve as Manager on Duty when assigned and requires excellent communication and problem-solving skills, with on-site shifts

Qualificações

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsabilidades

• Welcome, register, and check out guests while protecting confidential information and accommodating requests.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.

Conhecimentos

Customer service

Communication

Problem-solving

Computer skills

Formação

High School Diploma or equivalent

Descrição da vaga

Description

LBA Hospitality is hiring for the upcoming Homewood Suites Winston Salem! The hotel is set to open in December with work starting in mid-November as we prepare the hotel to open. Benefits available to all associates include: a quarterly bonus program, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

Join our hospitality team and help create a welcoming, memorable experience for every guest. The Guest Service Representative manages front-desk activities, responds to guest needs, processes reservations and payments, and uses effective selling strategies to support hotel revenue. This position may also serve as Manager on Duty when assigned.

Key Responsibilities

• - Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• - Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• - Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• - Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• - Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• - Promote hotel services, amenities, future reservations, and available room options.
• - Identify potential sales opportunities and share leads with the appropriate team member.
• - Resolve guest concerns professionally and document service-recovery efforts.
• - Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• - Maintain a clean, organized lobby, market, dining, and front-desk area.
• - Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• - Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Requirements

Qualifications

• - Previous customer service, sales, reservations, or guest-relations experience preferred.
• - High school diploma or equivalent preferred.
• - Strong communication, problem-solving, conflict-resolution, and computer skills.
• - Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Physical and Scheduling Requirements

• - With or without reasonable accommodation, the associate must be able to stand and walk for extended periods; bend, stretch, and reach; lift or carry up to 30 pounds; and push or pull up to 60 pounds. This on-site position may require varied shifts, including evenings, weekends, and holidays.
• - Employment may be subject to job-related screening consistent with company policy and applicable law.