Guest Experience Ambassador - Front Desk & Sales

Dodge Ridge Mountain Resort; Pinecrest (CA); On-site; USD 24,000 - 28,000; Full time

Job summary

Dodge Ridge Mountain Resort in Pinecrest, CA, is seeking a Front Desk Receptionist to serve as a Dodge Ridge Ambassador, providing guest information and promoting products using our sales system.

The role emphasizes excellent communication, organization, and teamwork in a fast-paced resort environment, with duties spanning guest inquiries, reservations, and cross‑department coordination to ensure guest satisfaction.

Qualifications

• Must have a High School Diploma.
• Excellent communication skills, both verbal and non‑verbal.
• Ability to deliver great service, answer questions, make reservations, and/or sell products.

Responsibilities

• Proactively sell all company products in-person, via phone/email and web sales (Gift Cards, Season Pass, Locker, Lesson, Team Sales).
• Answer guest inquiries promptly and professionally.
• Understand the reservation process from booking to changes or cancellations with the Snowsports Department.
• Collaborate with Marketing to stay informed on events, weather, promotions, etc.
• Direct calls to appropriate departments and handle confidential matters appropriately.

Skills

Customer service

Communication skills

Sales experience

Cash handling

Team player

Attention to detail

Education

High School Diploma

Tools

POS system

Job description

Dodge Ridge Mountain Resort in Pinecrest, CA, is seeking a Front Desk Receptionist to serve as a Dodge Ridge Ambassador, providing guest information and promoting products using our sales system.

The role emphasizes excellent communication, organization, and teamwork in a fast-paced resort environment, with duties spanning guest inquiries, reservations, and cross‑department coordination to ensure guest satisfaction.