Guest Experience Ambassador: First Impressions & Delight

Auto Park Ford; Sturgis (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee discounts

Career advancement opportunities

Ongoing training and development

Job summary

Auto Park Ford in Sturgis, Michigan is seeking a Customer Experience Specialist to be the face of our dealership. This role focuses on delivering an exceptional first impression, guiding guests through their visit, and presenting vehicles in a relaxed, informative way.

You don't sell cars; you create a memorable experience across the showroom and service interactions. Ideal candidates bring outstanding communication, a professional demeanor, and a genuine passion for hospitality and customer

Qualifications

• Outstanding communication and interpersonal skills.
• Polished, business-professional appearance and presentation.
• Warm, energetic, confident, and welcoming personality.
• Professional poise in all customer interactions.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Greet every guest promptly with professionalism and enthusiasm.
• Guide customers through their visit and route them to the appropriate team member.
• Present vehicle features and ownership benefits in a clear, engaging way.
• Conduct personalized vehicle deliveries and ensure customers understand their new vehicle.
• Assist customers with FordPass, Bluetooth, connectivity, and vehicle technology.
• Support maintaining high customer satisfaction and online review scores.

Skills

Communication skills

Interpersonal skills

Professional appearance

Customer service mindset

Multitasking

Job description

Auto Park Ford in Sturgis, Michigan is seeking a Customer Experience Specialist to be the face of our dealership. This role focuses on delivering an exceptional first impression, guiding guests through their visit, and presenting vehicles in a relaxed, informative way.

You don't sell cars; you create a memorable experience across the showroom and service interactions. Ideal candidates bring outstanding communication, a professional demeanor, and a genuine passion for hospitality and customer