Guest Experience Ambassador

Auto Park Automotive Group; Sturgis (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

401(k) with company match

Paid time off

Employee discounts

Career advancement opportunities

Ongoing training and professional dev.

Team-oriented work environment

Job summary

Auto Park Ford in Sturgis, Michigan is seeking a Customer Experience Specialist to be the face of the dealership. This role focuses on delivering a first-class guest experience, guiding visitors, and presenting vehicles in a pressure-free, informative way.

Ideal candidates will have outstanding communication, a polished appearance, and a warm, team‑oriented attitude. Automotive experience is not required, and the position emphasizes hospitality and customer service excellence.

Qualifications

• Outstanding communication and interpersonal skills.
• Polished, business‑professional appearance.
• Warm, energetic, welcoming personality.
• Ability to make outstanding first impression with every interaction.

Responsibilities

• Greet guests promptly with professionalism and enthusiasm.
• Manage customer flow and ensure each guest is assisted quickly.
• Learn customer needs before introducing them to the appropriate manager.
• Present vehicle features and ownership benefits in a relaxed manner.
• Conduct personalized vehicle deliveries and ensure customers understand their new vehicle.
• Assist customers with FordPass, Bluetooth pairing, and device setup.
• Help maintain high customer satisfaction and online review scores.
• Follow up after delivery to ensure complete satisfaction.
• Collaborate with sales and service teams for a seamless ownership experience.
• Maintain a welcoming, organized showroom environment.

Skills

Communication

Hospitality

Customer Service

Professionalism

Job description

Auto Park Ford in Sturgis, Michigan is seeking a Customer Experience Specialist to be the face of the dealership. This role focuses on delivering a first-class guest experience, guiding visitors, and presenting vehicles in a pressure-free, informative way.

Ideal candidates will have outstanding communication, a polished appearance, and a warm, team‑oriented attitude. Automotive experience is not required, and the position emphasizes hospitality and customer service excellence.