Guest Experience Ambassador

Hilton; West Palm Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Go Hilton travel program

ESPP – employee stock purchase plan

Paid parental leave

Caregiving concierge services

Crisis concierge

Job summary

Hilton in the United States is seeking an Ambassador to welcome guests, deliver warm, personalized service, and help create memorable experiences from arrival to departure.

You will upsell when appropriate, guide guests to amenities and local attractions, and work with team members to resolve issues quickly while staying composed in busy moments. This role offers a path to growth within a globally trusted hospitality brand.

Qualifications

• A passion for hospitality, integrity, leadership, and teamwork.

Responsibilities

• Deliver a warm welcome: greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby.
• Enhance guest stays: engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience.
• Provide expert guidance: share thoughtful and personalized recommendations on property amenities and local attractions.
• Resolve issues with care and urgency: take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution.
• Remain calm and alert: maintain poise during high-traffic or emergency situations.

Job description

Hilton in the United States is seeking an Ambassador to welcome guests, deliver warm, personalized service, and help create memorable experiences from arrival to departure.

You will upsell when appropriate, guide guests to amenities and local attractions, and work with team members to resolve issues quickly while staying composed in busy moments. This role offers a path to growth within a globally trusted hospitality brand.