VIP Guest Experience Concierge

Hilton; Coronado (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health plans

Retirement plans

Job summary

Hilton Concierge position invites you to brighten guests' stays by delivering attentive service, arranging dining, transportation, and local experiences. You will respond promptly to inquiries, coordinate special services, and help guests discover the wide range of Hilton offerings that make every stay memorable.

Join a global hospitality leader that values integrity, teamwork, and ownership as you create warmth in every interaction and contribute to an exceptional guest experience at our

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns.
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs.
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes.
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests.
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Urgency

Job description

Hilton Concierge position invites you to brighten guests' stays by delivering attentive service, arranging dining, transportation, and local experiences. You will respond promptly to inquiries, coordinate special services, and help guests discover the wide range of Hilton offerings that make every stay memorable.

Join a global hospitality leader that values integrity, teamwork, and ownership as you create warmth in every interaction and contribute to an exceptional guest experience at our