Guest Experience Ambassador

Aldenberg Hotel; Versailles (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

Aldenberg Hotel in Versailles, Kentucky, is seeking an Ambassador to deliver exceptional guest experiences. This role involves personalizing guest interactions, managing arrivals and departures, and providing local insights as needed. Candidates should have at least two years of guest service experience in luxury sectors, possess strong communication skills, and the ability to handle luggage. The position requires flexibility in scheduling, including weekends and holidays, ensuring a seamless service that prioritizes guest satisfaction.

Qualifications

• Minimum of two years of experience in luxury goods or services.
• Professional proficiency in English communication.
• Valid driver’s license required.
• Ability to lift up to 25 lbs and push up to 100 lbs.
• Ability to work varying shifts including weekends and holidays.

Responsibilities

• Ensure all guest needs are met and exceeded.
• Own the guest experience from arrival to departure.
• Provide personalized service and local recommendations.
• Assist with luggage and guest requests as needed.
• Maintain professionalism and discretion in all interactions.

Skills

Guest service excellence

Attention to detail

Communication skills

Problem-solving

Team collaboration

Education

Two years in guest/customer service

Tools

Microsoft Excel

Microsoft Word

Job description

Aldenberg Hotel in Versailles, Kentucky, is seeking an Ambassador to deliver exceptional guest experiences. This role involves personalizing guest interactions, managing arrivals and departures, and providing local insights as needed. Candidates should have at least two years of guest service experience in luxury sectors, possess strong communication skills, and the ability to handle luggage. The position requires flexibility in scheduling, including weekends and holidays, ensuring a seamless service that prioritizes guest satisfaction.