Guest Experience Ambassador

Discovery-Lab; Tulsa (OK); On-site; USD 19,000 - 25,000; Part time

Job summary

Discovery Lab in Tulsa, OK is seeking a part-time Guest Engagement Facilitator to greet guests, process payments, assist at the front desk and retail space, and promote memberships. You will help deliver a world-class, educational visitor experience across galleries and events.

This nonexempt role requires weekend and after-hours availability, with a busy, customer-focused environment that values hospitality, safety, and teamwork.

Qualifications

• Exceptional hospitality and guest-service skills.
• Strong communication and interpersonal abilities.
• Ability to follow procedures and safety guidelines.

Responsibilities

• Greet guests at the front desk and check in guests.
• Process payments and cash handling; communicate daily programming and events.
• Support retail guests and promote memberships and benefits.
• Keep guest spaces clean, welcoming, and organized.
• Facilitate birthday parties and rentals; assist with events as scheduled.
• Provide accurate information about museum activities and safety rules.
• Mentor volunteers and maintain punctual attendance.
• Assist with front-line operations as needed.

Skills

Hospitality skills

Customer service experience

Professional communication

Attention to detail

Education

High School diploma or equivalent

Job description

Discovery Lab in Tulsa, OK is seeking a part-time Guest Engagement Facilitator to greet guests, process payments, assist at the front desk and retail space, and promote memberships. You will help deliver a world-class, educational visitor experience across galleries and events.

This nonexempt role requires weekend and after-hours availability, with a busy, customer-focused environment that values hospitality, safety, and teamwork.