Guest Engagement Facilitator

Discovery-Lab; Tulsa (OK); On-site; USD 19,000 - 25,000; Part time

Job summary

Discovery Lab in Tulsa, OK is seeking a part-time Guest Engagement Facilitator to greet guests, process payments, assist at the front desk and retail space, and promote memberships. You will help deliver a world-class, educational visitor experience across galleries and events.

This nonexempt role requires weekend and after-hours availability, with a busy, customer-focused environment that values hospitality, safety, and teamwork.

Qualifications

• Exceptional hospitality and guest-service skills.
• Strong communication and interpersonal abilities.
• Ability to follow procedures and safety guidelines.

Responsibilities

• Greet guests at the front desk and check in guests.
• Process payments and cash handling; communicate daily programming and events.
• Support retail guests and promote memberships and benefits.
• Keep guest spaces clean, welcoming, and organized.
• Facilitate birthday parties and rentals; assist with events as scheduled.
• Provide accurate information about museum activities and safety rules.
• Mentor volunteers and maintain punctual attendance.
• Assist with front-line operations as needed.

Skills

Hospitality skills

Customer service experience

Professional communication

Attention to detail

Education

High School diploma or equivalent

Job description

Guest Engagement Facilitators are the main point of contact for Discovery Lab guests. This position is responsible for facilitating customer-facing roles such as greeting guests at the museum’s front desk and ensuring a world-class experience in exhibit gallery spaces. Every shift is a new chance to make someone's day fun, welcoming, educational, and safe from start to finish.Above all, this role creates \"remember-when\" moments and hospitality that keeps guests coming back.Primary Hospitality Responsibilities:Bring exhibits, pop-ups, and demos to life so guests create joyful curiosity while they play.Keep guests safe and exhibits reset, refreshed, and ready for the next round of fun.Follow opening and closing procedures for museum floor operations.Be the go-to guide for Discovery Lab’s activities, events, and attractions.Facilitate exceptional experiences for birthday parties and facility rentals as scheduled.Greeting and checking in guests at the front desk. Processing payments and cash handling as well as communicating daily programming and upcoming events.Greeting and supporting customers in the retail space, including processing payments.Promoting memberships and member benefits as well as getting to know members and loyal guests.Keep all guest-facing spaces, including the exhibit floor, lobby, and ticketing area clean and welcoming.Additional Priorities for Every Shift:Maintain a strong understanding of the museum to be able to answer general questions by guests.Provide excellent customer service and hospitality to visitors.Cheer on, appreciate, and mentor our amazing volunteers.Maintain regular, punctual attendance.Adhere to the appropriate dress code.All positions at Discovery Lab are required to assist with front-line operations as needed and may be assigned other duties as applicable by their direct supervisor. This position description is representative of the major position requirements and is not intended to be all-inclusive.Whom you’ll support:All Discovery Lab staff are encouraged to enhance team spirit and support throughout the organization.How you’ll work:This position is regular part-time, and nonexempt. The typical work schedule for this job will be dependent upon staffing needs. After-hours events and weekends are required. Moderate to loud noise environment.Classification: NonexemptSalary Range: $13.50 - $18.23 per hourReports to: Guest Engagement ManagerWhat you’ll need:Exceptional hospitality skillsFun, outgoing, positive attitudeAbility to follow basic instructionsProfessional communication skills, both written and oralOrganized attention to detailRecognize and respond appropriately to safety and security issuesHigh School diploma or equivalent combination of experience and educationCustomer service experiencePhysical Demands: 5% sitting, 85% standing, 10% lifting/carrying/pushing/pulling not more than 10-30 lbs.