Guest Experience & Operations Manager

Discovery-Lab; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Discovery Lab in Tulsa seeks a Guest Engagement Manager to lead the Guest Engagement team and run the museum’s front desk, gift shop, birthday parties, and gallery programming. You will deliver world-class hospitality and create memorable, safe guest experiences for every visitor.

You will manage staffing, training, budgeting, and customer service initiatives in collaboration with the COO and other departments to align with the museum’s mission.

Qualifications

• Knowledge of museum pedagogy or informal education preferred.
• Retail or store management experience including inventory and cash handling.
• Excellent people management and problem-solving skills.
• Excellent customer service for internal and external stakeholders.
• First-aid/CPR certification within the first six months of hire.

Responsibilities

• Oversee front desk, gift shop, birthday parties, and gallery programming to ensure a welcoming guest experience.
• Schedule staffing and training; ensure Manager on Duty coverage.
• Manage cash handling, deposits, and tills; maintain POS accuracy.
• Coordinate with marketing for product mix and visual merchandising.
• Ensure safety and security, and coordinate with Education Manager for emergencies.
• Lead staff development, performance reviews, and regular coaching.

Skills

Staff management

Customer service

Budgeting

Training

Cash handling

Event coordination

Safety awareness

Education

High School Diploma or GED

Tools

Retail POS system

Job description

Discovery Lab in Tulsa seeks a Guest Engagement Manager to lead the Guest Engagement team and run the museum’s front desk, gift shop, birthday parties, and gallery programming. You will deliver world-class hospitality and create memorable, safe guest experiences for every visitor.

You will manage staffing, training, budgeting, and customer service initiatives in collaboration with the COO and other departments to align with the museum’s mission.