Guest Experience Ambassador

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Health benefits

Career growth

Job summary

Fairmont Scottsdale Princess is seeking a friendly Greeter to welcome guests and support dining outlets with seating and information. You will create a memorable first impression and help guests feel valued as they navigate menus and services.

This role emphasizes hospitality excellence, team collaboration, and adherence to service standards. Training is provided, with benefits and growth opportunities within the Fairmont/Accor family.

Qualifications

• Adhere to grooming guidelines.
• Previous service experience an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Consistently offer a professional, friendly greeting and engaging service.
• Understand the Server’s tasks in the outlet.
• Understand shift end reports in the outlet and the POS system.
• Understand OpenTable and iPad systems for seating charts.
• Assist guests regarding food and beverage menu items in an informative and helpful way.
• Have knowledge of all menu items, garnishes, contents and preparation methods.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned.

Skills

Guest service

Communication

Teamwork

POS experience

Tools

OpenTable

iPad

Job description

Fairmont Scottsdale Princess is seeking a friendly Greeter to welcome guests and support dining outlets with seating and information. You will create a memorable first impression and help guests feel valued as they navigate menus and services.

This role emphasizes hospitality excellence, team collaboration, and adherence to service standards. Training is provided, with benefits and growth opportunities within the Fairmont/Accor family.