Guest Experience Ambassador

Dolphinhm; Rancho Mirage, Northern (CA, KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Westin Rancho Mirage Golf Resort and Spa in Rancho Mirage, CA seeks a Front Desk professional to warmly welcome guests, manage check-ins and check-outs, and handle guest payments with accuracy. You will coordinate with housekeeping for room readiness, ensure lobby presentation meets Westin standards, and respond to guest inquiries with proactive service.

The role requires clear communication, adaptability, and the ability to multitask in a busy hotel environment.

Qualifications

• Provide Welcome Experience to every guest.
• Follow front desk procedures and ARRIVAL process.
• Handle guest payments and room charges.
• Coordinate with housekeeping for room readiness.

Responsibilities

• Greet guests and confirm reservations.
• Process check-ins/outs and issue keys.
• Use mobile check-in/key when applicable.
• Handle payments and charges accurately.
• Communicate parking procedures and route guests as needed.
• Maintain lobby presentation to Westin standards.
• Respond to guest inquiries and follow up on concerns.

Skills

Guest service

Communication

Teamwork

Problem solving

Job description

Westin Rancho Mirage Golf Resort and Spa in Rancho Mirage, CA seeks a Front Desk professional to warmly welcome guests, manage check-ins and check-outs, and handle guest payments with accuracy. You will coordinate with housekeeping for room readiness, ensure lobby presentation meets Westin standards, and respond to guest inquiries with proactive service.

The role requires clear communication, adaptability, and the ability to multitask in a busy hotel environment.