Public Area Housekeeper

Dolphin Hotel Management; Rancho Mirage (CA); On-site; USD 25,000 - 26,000; Full time

Job summary

The Westin Rancho Mirage Golf Resort & Spa in Rancho Mirage, CA is seeking a Public Area Attendant to maintain cleanliness across all public and back-of-house areas. The role supports the Housekeeping Department to ensure a clean, safe, and inviting environment for guests.

Responsibilities include cleaning public spaces, assisting in maintenance needs, and delivering friendly guest service in line with Westin and Marriott brand standards.

Qualifications

• High school diploma or equivalent preferred.
• Ability to work independently and in a team-oriented environment.
• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and communication skills.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Public Area Cleaning: clean and maintain all public spaces (lobbies, hallways, elevators, meeting rooms, restrooms, offices, employee areas).
• Resort Appearance & Maintenance: inspect areas and report issues, assist with outdoor spaces as assigned.
• Guest Service: greet guests, respond to requests, maintain service orientation.
• Safety & Compliance: follow safety policies, use PPE, report incidents, adhere to OSHA standards.
• Teamwork & Communication: collaborate with departments and communicate status and needs.

Skills

Attention to detail

Customer service

Communication

Flexible scheduling

Teamwork

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: Westin Rancho Mirage Golf Resort and Spa - Rancho Mirage, CA 92270Position Type: Full TimeSalary Range: $18.34 - $18.34 Hourly

About Us

At The Westin Rancho Mirage Golf Resort & Spa, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing experiences that help them feel better than when they arrived. We are seeking team members who take pride in creating clean, welcoming, and comfortable spaces while delivering exceptional service and hospitality.

Position Summary

The Public Area Attendant is responsible for maintaining the cleanliness, appearance, and overall presentation of all public and back-of-house areas throughout the resort. This role plays a critical part in ensuring guests experience a clean, safe, and inviting environment while supporting the overall operations of the Housekeeping Department.

Essential Functions

Public Area Cleaning

• Clean and maintain all public spaces, including lobbies, hallways, elevators, meeting rooms, restrooms, offices, and employee areas.
• Sweep, mop, vacuum, dust, and polish designated areas according to department standards.
• Clean glass surfaces, mirrors, windows, doors, and fixtures throughout the property.
• Maintain cleanliness of furniture, décor, and fixtures in guest-facing areas.
• Empty trash and recycling receptacles and transport waste to designated collection areas.
• Replenish restroom supplies, including soap, paper products, and guest amenities.

Resort Appearance & Maintenance

• Inspect public areas regularly to identify cleanliness, maintenance, or safety concerns.
• Report maintenance deficiencies, damage, or hazards promptly to Engineering or Management.
• Place safety signage when performing floor care or addressing spill clean-up needs.
• Support the upkeep of outdoor public areas, entrances, and other designated resort spaces as assigned.

Guest Service

• Greet guests warmly and professionally.
• Respond promptly to guest requests and provide assistance when needed.
• Maintain a positive and service-oriented attitude while interacting with guests and associates.
• Assist in creating a welcoming and comfortable environment consistent with Westin and Marriott brand standards.

Safety & Compliance

• Follow all company safety policies, procedures, and chemical handling requirements.
• Utilize proper personal protective equipment (PPE) and safe lifting techniques.
• Report accidents, injuries, unsafe conditions, or security concerns immediately.
• Maintain compliance with OSHA standards and hotel safety protocols.

Teamwork & Communication

• Work collaboratively with Housekeeping, Engineering, Front Office, and other departments.
• Communicate effectively regarding room status, maintenance concerns, and operational needs.
• Support department goals and assist with special cleaning projects as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Ability to work independently and in a team-oriented environment.
• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and communication skills.
• Ability to work flexible schedules, including weekends and holidays.

Preferred Qualifications

• Previous housekeeping, janitorial, custodial, or hospitality experience preferred.
• Bilingual (English/Spanish) a plus.

Physical Requirements

• Ability to stand and walk for extended periods during a full work shift.
• Ability to frequently bend, kneel, squat, push, pull, and reach.
• Ability to lift and carry up to 50 pounds safely.
• Ability to operate cleaning equipment and housekeeping tools.
• Ability to work indoors and outdoors in varying weather conditions.

Work Environment

This position operates throughout a luxury resort environment, including guest-facing public spaces, administrative offices, recreation areas, restaurants, meeting facilities, and back-of-house areas. Flexibility to work mornings, evenings, weekends, and holidays is required based on business demands.

Equal Opportunity Employer

The Westin Rancho Mirage Golf Resort & Spa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. Qualified applicants will receive consideration for employment without regard to any protected characteristic under federal, state, or local law. We comply with the California Fair Chance Act and consider qualified applicants with criminal histories in a manner consistent with applicable laws.