GUEST EXPERIENCE AMBASSADOR

Flik Hospitality Group

New York (NY)

On-site

USD 37,000 - 39,000

Full time

8 days ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Shopping Program

Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group is seeking a guest services professional to welcome members and guests with warmth, coordinate check-in/check-out, and share knowledge of amenities and local attractions.

In this role you will support events, manage access control, and provide technical and administrative assistance across departments, contributing to a safe, memorable experience for our discerning members.

Qualifications

Hospitality mindset delivering memorable experiences.
Ability to work under pressure in a public environment.
Excellent listening and oral communication skills.
Proficient computer skills and office technology knowledge.
Proficient Microsoft Office Suite knowledge.
Punctual, dependable and detail-oriented.
Event planning experience preferred.
Discreet, ethical and confidential.
Professional, ownership mindset.
College degree preferred.
2–3 years client service/front-of-house in hospitality or corporate.

Responsibilities

Welcome members and guests with warmth and a smile.
Transform arrivals with personalized amenities and interactions.
Guide check-in/check-out and escort guests as needed.
Share knowledge of amenities, attractions, and dining options.
Manage badge/access processes with care and accuracy.
Coordinate site equipment repairs and maintenance.
Plan meetings/events with AV, catering, and vendors.
Resolve booking conflicts with proactive solutions.
Address inquiries with attentiveness and efficiency.
Conduct opening/closing walkthroughs and report updates.
Provide technical support for site technology needs.
Offer administrative support across departments.
Collaborate with peers to ensure smooth operations.
Uphold safety protocols and security standards.
Support morning and evening schedules as required.
Take on additional responsibilities with enthusiasm.

Skills

Hospitality

Under Pressure

Listening Skills

MS Office

Microsoft Suite

Punctual

Event Planning

Confidentiality

Professionalism

College Degree

Client Service

Education

College Degree

Tools

Microsoft Office Suite

Job description

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job doesn't merely a job but the start of a career where you can flourish.

Job Summary

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members.

Flik Hospitality Group

Salary: $27 - $28 / hour

Job Summary

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members.

Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Key Responsibilities

Welcome members and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging.
Transform arrivals into unforgettable experiences by extending personalized amenities, tailoring each interaction to reflect the unique preferences of our esteemed guests.
Seamlessly guide members through the check-in and check-out process, serving as a gracious escort to their final destination, leaving lasting impressions at every turn.
Illuminate our site offerings with your comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations.
Uphold the highest standards of access management, orchestrating the badge process with meticulous attention to detail, in alignment with our site's esteemed reputation.
Coordinate and facilitate essential site equipment repairs and maintenance, ensuring seamless operations and uninterrupted service for our guests.
Curate unforgettable meetings and events, orchestrating every detail from audiovisual setups to gourmet catering, while serving as a trusted liaison between clients and vendors, ensuring flawless execution from inception to conclusion.
Demonstrate agility and foresight in resolving booking conflicts, offering proactive solutions and engaging with managerial support when necessary, ensuring seamless event coordination.
Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations at every turn.
Conduct thorough opening and closing walkthroughs, capturing essential details and communicating pertinent updates to enhance operational efficiency.
Provide essential technical support, serving as the first line of assistance for site technology needs, empowering our team to excel in their roles.
Offer invaluable administrative support, contributing to the seamless functioning of our esteemed establishment.
Cultivate effective communication and collaboration with peers and other departments, fostering a culture of constructive interaction and excellence.
Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
Adapt to the business demands and support morning and evening schedules.
Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.

Preferred Qualifications

A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge role.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Proficient computer skills and knowledge of office technology / equipment
Proficient knowledge of Microsoft Suite (Outlook, Teams, Word, PowerPoint, Excel)
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Meeting and Event planning experience preferred.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
College degree preferred.
Two to three years' experience in a client service / front of the house position within a hospitality or corporate environment.