SENIOR CONCIERGE AMBASSADOR

Compass Group USA; New York; Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality, a member of Compass Group USA, is seeking a Senior Concierge Ambassador in New York to be the face of the organization, managing the corporate switchboard and serving as the primary contact for visitors, ensuring a warm, professional, and secure experience from arrival to departure.

This role suits someone who thrives in a high-touch, hospitality-driven environment and is passionate about delivering Platinum Service®.

Qualifications

• Bachelor’s Degree required.
• Exceptional verbal and written communication skills.
• Proficiency in MS Office and reservation systems (EMS).

Responsibilities

• Lead, train, and mentor concierge team to deliver Platinum Service.
• Welcome guests and ensure a warm, secure experience from arrival to departure.
• Operate the corporate switchboard and coordinate conference room bookings.
• Communicate with service teams and leadership, maintaining confidentiality.
• Maintain SOPs and ensure compliance with safety regulations.

Skills

Hospitality

Communication

Organizational skills

Discretion

MS Office

Education

Bachelor’s Degree

Tools

EMS

Job description

Salary:$27 - $30 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

As the Senior Concierge Ambassador, you will be the face of our organization—setting the tone for every guest, client, and employee interaction. You will manage the corporate switchboard and serve as the primary point of contact for all visitors, ensuring a warm, professional, and secure experience from arrival to departure. This role is ideal for someone who thrives in a high-touch, service-oriented environment and is passionate about delivering exceptional hospitality.

Key Responsibilities:

Leadership & Training

• Supervise, train, and mentor concierge team members to deliver Platinum Service®.
• Foster a culture of excellence, engagement, and continuous improvement.
• Lead by example, acting as a role model in professionalism and service delivery.

Guest Experience

• Welcome and assist all visitors, clients, recruits, and employees with warmth and professionalism.
• Ensure guests feel comfortable, informed, and secure throughout their visit.
• Liaise with internal teams to ensure seamless guest arrivals and departures.

Operations & Coordination

• Operate and manage the corporate switchboard with accuracy and efficiency.
• Oversee conference room reservations and ensure meeting spaces are properly prepared.
• Manage catering orders and support the execution of special events.
• Report maintenance and cleanliness issues promptly and proactively.

Communication & Collaboration

• Maintain strong communication with service teams, sharing updates and standards.
• Provide timely and accurate information to colleagues and leadership.
• Uphold confidentiality and discretion in all interactions.

Standards & Compliance

• Adhere to company policies, dress code, and security protocols.
• Maintain and update Standard Operating Procedures (SOPs).
• Ensure compliance with Fire and Life Safety regulations.

Preferred Qualifications:

• A genuine passion for hospitality and delivering Platinum Service®.
• Exceptional verbal and written communication skills.
• Strong organizational and multitasking abilities under pressure.
• Proficiency in MS Office Suite and reservation systems (e.g., EMS).
• Professional demeanor with a high level of discretion and confidentiality.
• Ability to stand and walk for up to 4 hours daily.

Experience & Education

• Bachelor’s Degree required.

Why Join Us?

This is more than a front desk role—it’s an opportunity to be a key contributor to our company culture and client experience. If you are passionate about hospitality, thrive in a dynamic corporate environment, and enjoy making people feel welcome and valued, we invite you to apply.

Flik is a member of Compass Group USA

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.