DINING ROOM MANAGER

Flik Hospitality Group; Dulles Town Center (VA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Job summary

Flik Hospitality Group in the United States is seeking a Dining Room Supervisor to lead the guest experience from welcome to service completion. You will maintain hospitality standards, support staff, and optimize service flow on the dining floor.

The role emphasizes coaching, scheduling, safety compliance, and proactive guest engagement in a premium environment. A background in hospitality leadership and strong communication skills are essential.

Qualifications

• Associate's or Bachelor's degree in Hospitality Management or related field preferred.
• 3+ years of progressive experience in full-service restaurant or hospitality management preferred.
• Supervisory or management experience in a high-volume hospitality environment preferred.
• Experience coordinating dining room service with culinary operations preferred.
• Airport lounge or premium hospitality experience is an advantage.
• Working knowledge of food safety and sanitation practices.
• Ability to obtain and maintain required airport security credentials.
• Flexibility to work early mornings, evenings, weekends and holidays.

Responsibilities

• Lead daily execution of the dining room guest experience from welcome to service conclusion.
• Maintain presence on the dining floor, engage guests, support staff, and improve service.
• Oversee service sequencing, order-taking, beverage coordination, food delivery and check-backs.
• Provide accurate information on menus, dining expectations and delays.
• Demonstrate cultural awareness when serving international guests.
• Monitor dining room cleanliness, ambiance, and readiness.
• Communicate estimated wait times during peak periods.
• Establish table-status procedures and maintain seating flow.
• Coach and supervise front-of-house staff and conduct performance feedback.
• Assist workforce planning and staffing coverage across shifts.
• Ensure compliance with food safety, sanitation, safety, and client requirements.
• Review guest feedback and service metrics to identify root causes of delays.

Skills

Supervisory experience

Guest service excellence

Food safety knowledge

Microsoft Office proficiency

Scheduling software

POS systems familiarity

Operational reporting tools

Flexibility for peak hours

Education

Associate's or Bachelor's degree in Hospitality Management or related field

Equivalent hospitality experience considered

Tools

Microsoft Office

POS systems

Scheduling software

Waitlist systems

Job description

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

• Lead the daily execution of the complete dining room guest experience, from initial welcome through the conclusion of service
• Ensure every interaction reflects approved Polaris Lounge hospitality standards, emphasizing warmth, attentiveness, professionalism, discretion, and genuine guest engagement
• Maintain a visible presence on the dining room floor, proactively engaging guests, supporting employees, and identifying opportunities to improve service
• Oversee service sequencing, menu presentation, order-taking, beverage coordination, food delivery, check-backs, and closing interactions, as applicable
• Ensure guests receive accurate and timely information regarding menu availability, dining expectations, and service delays
• Demonstrate cultural awareness and sensitivity when serving an international guest population
• Monitor the dining room environment, including cleanliness, table presentation, ambiance, and overall readiness
• Communicate accurate and realistic estimated wait times, particularly during peak departure periods
• Establish and maintain clear table-status procedures, including occupied, awaiting service, dining, departed, and ready for seating
• Ensure tables are cleared, cleaned, reset, and returned to service promptly without compromising guest comfort
• Identify guests with limited time before departure and coordinate available expedited dining options with the kitchen
• Supervise, support, and coach assigned front-of-house employees, including hosts, servers, food runners, lounge attendants
• Deliver timely feedback, recognize exemplary hospitality behaviors, and address performance gaps through documented coaching
• Support effective workforce planning and coverage across operating periods
• Ensure dining room operations comply with applicable food safety, sanitation, workplace safety, airport security, and client requirements
• Monitor assigned guest experience and operational performance metrics against approved standards
• Review guest feedback, client audit results, service observations, and recurring guest concerns
• Identify root causes of service delays, inconsistent execution, and other performance gaps
• Monitor front-of-house labor deployment and productivity, maintaining appropriate staffing levels in alignment with operating demand
• Participate in recurring operating reviews, service audits, and management meetings

Flik Hospitality Group

Salary: $70,000.00 - $75,000.00

Other Forms of Compensation: N/A

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Key Responsibilities

• Lead the daily execution of the complete dining room guest experience, from initial welcome through the conclusion of service
• Ensure every interaction reflects approved Polaris Lounge hospitality standards, emphasizing warmth, attentiveness, professionalism, discretion, and genuine guest engagement
• Maintain a visible presence on the dining room floor, proactively engaging guests, supporting employees, and identifying opportunities to improve service
• Oversee service sequencing, menu presentation, order-taking, beverage coordination, food delivery, check-backs, and closing interactions, as applicable
• Ensure guests receive accurate and timely information regarding menu availability, dining expectations, and service delays
• Demonstrate cultural awareness and sensitivity when serving an international guest population
• Monitor the dining room environment, including cleanliness, table presentation, ambiance, and overall readiness
• Communicate accurate and realistic estimated wait times, particularly during peak departure periods
• Establish and maintain clear table-status procedures, including occupied, awaiting service, dining, departed, and ready for seating
• Ensure tables are cleared, cleaned, reset, and returned to service promptly without compromising guest comfort
• Identify guests with limited time before departure and coordinate available expedited dining options with the kitchen
• Supervise, support, and coach assigned front-of-house employees, including hosts, servers, food runners, lounge attendants
• Deliver timely feedback, recognize exemplary hospitality behaviors, and address performance gaps through documented coaching
• Support effective workforce planning and coverage across operating periods
• Ensure dining room operations comply with applicable food safety, sanitation, workplace safety, airport security, and client requirements
• Monitor assigned guest experience and operational performance metrics against approved standards
• Review guest feedback, client audit results, service observations, and recurring guest concerns
• Identify root causes of service delays, inconsistent execution, and other performance gaps
• Monitor front-of-house labor deployment and productivity, maintaining appropriate staffing levels in alignment with operating demand
• Participate in recurring operating reviews, service audits, and management meetings

Preferred Qualifications

• Associate's or bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field preferred. Equivalent hospitality experience will be considered
• 3 or more years of progressive experience in full-service restaurant, fine dining, luxury hotel, premium airport lounge, or comparable hospitality operations preferred
• Previous supervisory or management experience in a high-volume, guest-facing hospitality environment preferred
• Experience managing dining room service, and coordination with culinary operations
• Experience with luxury hospitality standards or premium guest experiences strongly preferred
• Airport lounge or airline hospitality experience is an advantage, but not required
• Working knowledge of food safety and sanitation practices
• Proficiency with standard business applications, including Microsoft Office; familiarity with POS, scheduling, waitlist, and operational reporting tools preferred
• Flexibility to work during peak operational periods, including early mornings, evenings, weekends, and holidays
• Ability to obtain and maintain required airport security credentials and comply with applicable airport access requirements
• Ability to complete required food safety, workplace safety, and client-specific training

Flik is a member of Compass Group USA

Associates At Flik Hospitality Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount MarketplaceIdentity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Req ID: 1574326

Flik Hospitality Group

Steven Goldberg

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