Guest Experience Ambassador

VetJobs; Nashville (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

Sentral in Nashville, Tennessee is seeking an Experience Ambassador to engage residents and guests on-site at our community. You will resolve inquiries related to in-property attractions, services, and activities, delivering a warm, solution-oriented experience throughout each stay.

The role emphasizes hospitality, strong communication, and proactive service, with an emphasis on maintaining a welcoming atmosphere and assisting guests with their needs.

Qualifications

• Minimum one year of experience in hospitality or customer service.
• Excellent interpersonal and communication skills.
• Ability to work flexible evenings and weekends.

Responsibilities

• Uphold Sentral's standards and policies in customer service.
• Establish rapport with residents and guests to make them feel welcome.
• Serve as the first contact between guests and the organization.
• Prioritize requests with friendliness, efficiency, and confidentiality.
• Provide exceptional hospitality in line with QA expectations.

Skills

Hospitality

Customer Service

Interpersonal skills

Communication

Education

High School Diploma or equivalent

Tools

CRM systems

Multi-software platforms

Job description

Sentral in Nashville, Tennessee is seeking an Experience Ambassador to engage residents and guests on-site at our community. You will resolve inquiries related to in-property attractions, services, and activities, delivering a warm, solution-oriented experience throughout each stay.

The role emphasizes hospitality, strong communication, and proactive service, with an emphasis on maintaining a welcoming atmosphere and assisting guests with their needs.