Guest Experience Ambassador

Collared Martin Hospitality; Nantucket (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Collared Martin Hospitality is seeking a Front Desk Agent (House Ambassador) in Nantucket, MA. You will welcome guests, check them in/out, and coordinate with hotel departments to ensure a seamless stay that feels like home.

You will provide local recommendations, manage reservations and room changes, and assist with VIP amenities while maintaining a warm, hospitable demeanor throughout shifts.

Qualifications

• Experience in guest or customer service (preferred).
• Clear understanding of the English language (verbal and written).

Responsibilities

• Assist with the guest check-in/check-out process, issuing room keys, and engage with guests.
• Provide information, recommendations and booking services for guest inquiries.
• Coordinate communication between front desk and Housekeeping, Maintenance/Engineering, and F&B.
• Respond to guest inquiries, requests and concerns in a timely, friendly manner.
• Inspect clean rooms for guest arrival (if applicable).
• Prepare and deliver VIP amenities.
• Perform other duties in a hospitable manner.

Skills

Team player

Multitasking

Detail oriented

Warm and hospitable

Customer service

English language

Job description

Collared Martin Hospitality is seeking a Front Desk Agent (House Ambassador) in Nantucket, MA. You will welcome guests, check them in/out, and coordinate with hotel departments to ensure a seamless stay that feels like home.

You will provide local recommendations, manage reservations and room changes, and assist with VIP amenities while maintaining a warm, hospitable demeanor throughout shifts.