House Ambassador

Collared Martin Hospitality; Nantucket (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Collared Martin Hospitality is seeking a Front Desk Agent (House Ambassador) in Nantucket, MA. You will welcome guests, check them in/out, and coordinate with hotel departments to ensure a seamless stay that feels like home.

You will provide local recommendations, manage reservations and room changes, and assist with VIP amenities while maintaining a warm, hospitable demeanor throughout shifts.

Qualifications

• Experience in guest or customer service (preferred).
• Clear understanding of the English language (verbal and written).

Responsibilities

• Assist with the guest check-in/check-out process, issuing room keys, and engage with guests.
• Provide information, recommendations and booking services for guest inquiries.
• Coordinate communication between front desk and Housekeeping, Maintenance/Engineering, and F&B.
• Respond to guest inquiries, requests and concerns in a timely, friendly manner.
• Inspect clean rooms for guest arrival (if applicable).
• Prepare and deliver VIP amenities.
• Perform other duties in a hospitable manner.

Skills

Team player

Multitasking

Detail oriented

Warm and hospitable

Customer service

English language

Job description

Brief Description

The Front Desk Agent, or House Ambassador, is responsible for hosting guests throughout their stay as if they were hosting in their own home. From a warm welcome upon arrival to an effortless departure, this role will play a critical role in executing the seamlessly hospitable guest experience.

Primary Responsibilities/Essential Functions

• Assist with the guest check-in/check-out process, issuing room keys, and positively engaging with guests.
• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to: directions, outlet hours of operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs.
• Facilitate making reservations and room changes.
• Coordinate communication and partnership between the front desk and other departments including Housekeeping, Maintenance/Engineering, and F&B.
• Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner.
• Inspect clean rooms in preparation for guest arrival (if applicable).
• Prepare and deliver VIP amenities.
• Perform other duties as assigned and requested in a timely and hospitable manner to meet the needs of the business.

Requirements

QUALIFICATIONS

• Enjoys working on a team, hard working, experience in multi-tasking and is detail oriented.
• Knowledge of the local area: things to do and places to go, and has enthusiasm to acquire that knowledge.
• Is warm, hospitable and enjoys speaking with guests.
• Genuine desire to be helpful: able to jump in and assist other departments when necessary.
• Works cooperatively with others in all situations.
• Enjoys collaboration.
• Works well in a team environment, as well as alone
• Clear understanding of the English language (verbal and written).
• Ability to lift up to 40 lbs and stand, up to 8 hours per shift.
• Experience in guest or customer service (preferred).
• Flexible in schedule and willing to meet the demands of a complex operation.

Summary

ABOUT COLLARED MARTIN HOSPITALITY

Established in January 2025, Collared Martin Hospitality operates the Faraway brand, along with a collection of independent lifestyle & luxury boutique hotels, restaurants, and cocktail clubs. Currently, we operate across Blue Flag Capital's award-winning portfolio of more than $1 billion of hospitality real estate assets. We value the power of genuine, personal relationships, inspired by the Collared Martin's symbolism of exploration, loyalty, and homecoming. Our commitment to infusing soul back into hospitality and creating a culture rooted in profound attention to detail and local authenticity ensures that every interaction is an opportunity to connect and inspire. We pride ourselves in making each property a destination that resonates with its setting, where the experience itself becomes the true souvenir.