Guest Experience Ambassador

Virgin Hotels; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Virgin Hotels Las Vegas is seeking a Guest Service Ambassador to warmly greet guests, assist with check-in, and manage guests' vehicles and luggage. You will collaborate with the Front Desk team to ensure a seamless arrival experience and deliver exceptional hospitality at all times.

The ideal candidate is a proactive, customer-focused team player with strong communication and organizational skills, able to handle multiple tasks in a lively hotel setting and maintain a positive guest experience

Qualifications

• Team player with ability to build relationships across departments.
• Clear communicator with customers and colleagues.
• Creative thinker who can bring innovative ideas to guest experience.
• Ability to think outside the box and approach issues fresh.
• Proactive in anticipating needs and delivering solutions.
• Capable of solving problems on the fly and using initiative.
• Excellent customer relations, communication, presentation, and organization skills.
• Able to adapt to changing directions while handling multiple tasks.
• Enthusiastic and passionate about hotel guest service.

Responsibilities

• Greet arriving and departing guests warmly.
• Park guest vehicles in designated areas safely and efficiently.
• Retrieve guest vehicles as needed, ensuring accuracy and security.
• Perform drive and park assignments according to department policies.

Skills

Team player

Conflict resolution

Creativity

Creative thinking

Proactive

Problem solving

Customer relations

Communication skills

Multitasking

Motivation

Job description

Virgin Hotels Las Vegas is seeking a Guest Service Ambassador to warmly greet guests, assist with check-in, and manage guests' vehicles and luggage. You will collaborate with the Front Desk team to ensure a seamless arrival experience and deliver exceptional hospitality at all times.

The ideal candidate is a proactive, customer-focused team player with strong communication and organizational skills, able to handle multiple tasks in a lively hotel setting and maintain a positive guest experience