Guest Experience Ambassador

Platinum Coastal Group; Fayetteville (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Platinum Coastal Group in Fayetteville, NC, is looking for an entry-level hospitality team member for on-site guest interactions. This role emphasizes friendly, personalized service and proactive guest assistance to ensure a memorable experience.

You will engage with guests directly, answer questions, and help navigate events or attractions while learning the basics of hospitality operations. Training will be provided, and a positive, service-minded attitude is essential.

Qualifications

• Entry-level hospitality role requiring excellent guest service and communication.
• Willingness to learn and participate in training.
• Ability to work well in busy on-site environments.

Responsibilities

• Create warm, personalized face-to-face guest interactions.
• Answer questions and help guests navigate the experience.
• Recognize service opportunities and assist with issue resolution.
• Gather feedback and communicate recurring needs to the team.

Skills

Leadership

Training

Communication

Job description

Platinum Coastal Group in Fayetteville, NC, is looking for an entry-level hospitality team member for on-site guest interactions. This role emphasizes friendly, personalized service and proactive guest assistance to ensure a memorable experience.

You will engage with guests directly, answer questions, and help navigate events or attractions while learning the basics of hospitality operations. Training will be provided, and a positive, service-minded attitude is essential.