Guest Experience Ambassador

Royal Gorge Route Railroad; Cañon City (CO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Up to 8% 401k match

Discounts

Free tickets

Advancement opportunities

Job summary

Royal Gorge Route Railroad is seeking a Guest Liaison to serve as the primary link between guests and the railroad. You will provide warm, personal interactions, answer questions, and support on-board narration to craft a memorable, safe experience for guests both on the train and on property.

Reporting to the On Board Leader, this hourly role emphasizes customer service, teamwork, and the ability to work under moderate supervision while maintaining professional communication and a calm demeanor

Qualifications

• High school diploma or actively pursuing education.
• Prior experience serving in a restaurant preferred.
• TIPS certified preferred.

Responsibilities

• Monitor guest behaviors to facilitate a safe, welcoming environment.
• Monitor and maintain inventory of open air cars.
• Maintain cleanliness of open air cars and vestibule.
• Warmly greet guests upon arrival.
• Follow all safety and sanitation policies and procedures.
• Direct guests to boarding vestibules.
• Organize and assist guests for quick boarding/deboarding.
• Perform additional responsibilities as directed by management.

Skills

English communication

Teamwork

Customer service

Conflict resolution

Active listening

Education

High school diploma or equivalent

Job description

Royal Gorge Route Railroad is seeking a Guest Liaison to serve as the primary link between guests and the railroad. You will provide warm, personal interactions, answer questions, and support on-board narration to craft a memorable, safe experience for guests both on the train and on property.

Reporting to the On Board Leader, this hourly role emphasizes customer service, teamwork, and the ability to work under moderate supervision while maintaining professional communication and a calm demeanor