Gift Shop Associate

Royal Gorge Route Railroad; Cañon City (CO); Sur place; USD 22 000 - 23 000; Temps partiel

Résumé du poste

Royal Gorge Route Railroad is seeking a Gift Shop Associate in Cañon City, Colorado to provide friendly, attentive service to guests and help them find souvenirs and railroad merch.

You will handle daily transactions, maintain a tidy shop, stock shelves, greet visitors, and support a smooth guest experience during peak tourist times at our smoke-free, welcoming station.

Qualifications

• High school diploma or actively pursuing an education.
• Retail sales experience preferred but not required.

Responsabilités

• Greet guests to create a welcoming environment and address their needs.
• Learn and update knowledge of the train experience and local attractions to assist guests.

Connaissances

Communication skills

Computer applications

Customer service orientation

Attention to detail

Multi-tasking

Team player

Formation

High school diploma / pursuing education

Description du poste

Gift Shop Associate Job Description

Reports To: Retail Manager

FLSA Status: Part time hourly, non-exempt

Prepared By: HR Director

Prepared Date: 11/4/2026

Compensation: $16.00 per hour

Experience theColorado lifestyle youactually movedhere for. At the Royal Gorge Route Railroad,adventure is right outside your door.Nestled in the stunningRoyal Gorge Regionalong the Arkansas River,CañonCity isColorado’s hidden gem—with mountainaccess at yourfingertips,world-class rafting and fishing,endless trails,rock climbing,hot springs,andskiing/snowboarding—all without battling I-70 traffic.The best part?You’llprosper withahighly competitive wages and benefits, all at anaffordablecost of living.

About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.

We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out.No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide aworld-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.

Summary

Provide outstanding retail customer service to guests by asking questions, listening to their requests, and determining their needs to help them make their purchasing decision. Ensure guests feel welcome and valued at all times.

Essential Functions

Customer Service

• Greet guests to create and maintain a welcoming environment and address their needs, questions, and concerns
• Learn and continually update knowledge of the train experience, including information about the surrounding area attractions and visitor services to provide information and answer a wide variety of guest questions

Transactions

• Be accountable for accurate financial transactions and reconciliation, including recording the beginning and end of the day cash drawers; completing sales transactions, counting money; separating charge slips, coupons; balancing cash drawers; bank deposits; writing reports, etc.

Organization

• Be responsible for the appearance of the Dept interior and exterior; keep facilities tidy, clean, and inviting to reflect a high level of quality we expect to offer our guests
• Tasks performed to ensure the quality appearance include checking and cleaning bathrooms, sweeping floors, emptying trash, window interior and exterior cleaning, dusting and tidying merchandise shelves, and similar duties
• Keep gift shop and back storage areas clean, organized, and stocked

• Perform other duties assigned by management

Education/Minimum Requirements

• High school diploma or actively pursuing an education
• Retail sales experience preferred but not required

Skills/Aptitudes

• Effective and strong communication skills
• Knowledge and experience with computer applications
• Strong customer service orientationAttention to detail with the ability to multi-task, working efficiently with little supervision
• Ability to work well within a team environment

Working Conditions/Essential Job Functions

• Energetic and Friendly– High energy workplace, positive attitude with customers and colleagues
• Flexible– Variable work environment; work is conducted during high and low customer traffic; continually changing schedule due to tourist traffic including long days, weekends, and holidays
• Physical– Must be able to lift up 25lbs, bend, climb a step stool, and stand for extended periods and quickly change skillset to stocking and cleaning when customer traffic is slow