Guest Experience Ambassador

Starbird; Campbell (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Starbird Chicken in Campbell, CA is seeking a Guest Ambassador to create a warm, memorable guest experience from entry to departure, engaging with guests, explaining menu items, and upselling sides. This is a tipped, hourly role with the full base wage paid regardless of tips, plus tips.

The position emphasizes hospitality, teamwork, and growth opportunities, with potential to advance into leadership. The role requires excellent communication, reliability, and a welcoming attitude, with

Qualifications

• Minimum age: 16 years or older.
• Demonstrated ability to engage warmly and professionally with the public in a fast-paced environment.
• Strong verbal communication skills in English; ability to listen actively and respond clearly.
• Reliable attendance and punctuality; ability to adhere to a consistent schedule.
• Availability for morning and evening shifts; weekend availability is required.
• Ability to work effectively as part of a team and independently with minimal supervision.
• Basic math skills and the ability to handle cash accurately.
• Prior experience in a guest-facing hospitality, retail, or food service role.
• Familiarity with POS systems or cash register operation.
• Food Handler's Card: Required by California law within 30 days of hire.

Responsibilities

• Understanding your guest and greeting them with a genuine, energetic “Welcome In” upon entry, establishing a welcoming tone from the first moment of contact
• Engage guests in a friendly and knowledgeable manner, answering menu questions and making tailored recommendations based on preferences
• Proactively upsell additional menu items, specials, favorite menu sides, beverages, sauces, or upgrades to enhance the guest’s order and experience
• Deliver food to guests at their tables accurately and promptly; confirm order correctness at the time of delivery
• Thank every guest for coming to Starbird and offer a memorable goodbye
• Perform regular table touches throughout each shift to check on guest satisfaction, refill drinks, clear trays, and address any needs before guests have to ask
• Serve as the first point of contact for guest complaints or concerns; listen actively, empathize, and resolve issues promptly and professionally within established guidelines
• Escalate unresolved guest issues to the Supervisor or General Manager as appropriate
• Maintain a positive, hospitable demeanor at all times, including during high-volume periods
• Monitor and maintain a clean, organized, and visually appealing dining room throughout the entire shift
• Clear and sanitize tables promptly after guests depart; reset seating areas to a guest-ready standard
• Inspect and clean restrooms on a regular schedule throughout the shift; restock supplies proactively
• Sweep and spot-clean floors in the dining room and lobby as needed, away from guests
• Ensure lobby, entrance area, and all guest-facing surfaces are clean, uncluttered, and well-maintained
• Report maintenance issues, equipment malfunctions, or safety hazards to management immediately
• Assist guests at the register as needed; process transactions accurately and provide correct change
• Follow all cash handling procedures in accordance with Starbird policy
• Support team members across back-of-house functions following food service safety protocols during peak periods as directed by the Shift Leader
• Participate in opening and closing duties as assigned
• Complete side work and daily cleaning checklists to standard before the end of each shift
• Represent Starbird’s brand values and hospitality standards in every guest and team interaction
• Participate actively in training programs, team meetings, and coaching sessions
• Accept and apply feedback from managers and team leads with a growth mindset
• Support a positive, inclusive, and high-energy team environment

Skills

Warm & Guest-Focused

Energetic & Positive

Proactive & Attentive

Professional & Composed

Team-Oriented

Growth-Minded

Reliable & Accountable

Tools

POS systems

Job description

Starbird Chicken in Campbell, CA is seeking a Guest Ambassador to create a warm, memorable guest experience from entry to departure, engaging with guests, explaining menu items, and upselling sides. This is a tipped, hourly role with the full base wage paid regardless of tips, plus tips.

The position emphasizes hospitality, teamwork, and growth opportunities, with potential to advance into leadership. The role requires excellent communication, reliability, and a welcoming attitude, with