Guest Experience Ambassador

Sight & Sound; Branson (MO); On-site; USD 28,000 - 42,000; Full time

Job summary

Sight & Sound in Branson, MO seeks an Usher to provide exceptional guest service and safety. You will direct guests, assist with seating, and help ensure comfort and a welcoming environment.

This role requires strong interpersonal skills, problem-solving ability, and physical mobility to navigate stairs and escort guests when needed. You will collaborate with Box Office, House, and Concessions to address guest needs and maintain a clean, safe lobby.

Qualifications

• Proven ability to interact well with guests and staff.
• Experience delivering high levels of service in a fast-paced environment.
• Ability to think quickly and resolve issues calmly and effectively.
• Physical ability to walk stairs and escort guests as needed.

Responsibilities

• Direct guests to seating and provide courteous service.
• Prepare the venue for guest arrival and comfort.
• Coordinate with Box Office, House, and Concessions to resolve guest concerns.
• Monitor lobby and restrooms for cleanliness and safety.
• Assist with emergencies in public areas and support guests.

Skills

Interpersonal skills

Customer service

Problem solving

Mobility & escorting

Job description

Sight & Sound in Branson, MO seeks an Usher to provide exceptional guest service and safety. You will direct guests, assist with seating, and help ensure comfort and a welcoming environment.

This role requires strong interpersonal skills, problem-solving ability, and physical mobility to navigate stairs and escort guests when needed. You will collaborate with Box Office, House, and Concessions to address guest needs and maintain a clean, safe lobby.