Guest Experience Ambassador

Western States Lodging and Management; Boise (ID); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) with company match

Hotel discounts at WS lodging & mgmt

Medical, dental, vision plus HSA

PTO and vacation benefits

Job summary

Western States Lodging & Management is seeking a Guest Services Representative at La Quinta Inn Boise. You will be the first and last point of contact for guests, ensuring a welcoming and efficient stay from arrival to departure.

Responsibilities include check-in/check-out, answering questions, and providing information about amenities and local attractions, while maintaining a tidy front desk area.

Qualifications

• High school diploma or equivalent preferred.
• 0–1 year of hospitality or front desk experience is a plus.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet guests with a friendly, professional attitude.
• Assist guests with check-in/check-out, register guests, assign rooms, and issue keys.
• Answer phone calls and respond to guest questions promptly and professionally.
• Provide information about hotel amenities, services, promotions, and local attractions.
• Handle guest concerns professionally and escalate to leadership when needed.
• Maintain a clean and welcoming front desk and lobby area.

Skills

Customer service

Interpersonal skills

Communication

Professional demeanor

Education

High school diploma or equivalent

Tools

PMS software

Job description

Western States Lodging & Management is seeking a Guest Services Representative at La Quinta Inn Boise. You will be the first and last point of contact for guests, ensuring a welcoming and efficient stay from arrival to departure.

Responsibilities include check-in/check-out, answering questions, and providing information about amenities and local attractions, while maintaining a tidy front desk area.