Front Desk Ambassador – Create Welcoming Guest Experiences

Western States Lodging and Management; Nampa (ID); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) match

Hotel discounts

Medical, dental, vision

Paid time off

Job summary

Western States Lodging & Management is hiring a Guest Services Representative for TownePlace Suites Nampa. You will welcome guests, assist with check-in/out, issue keys, manage reservations, and answer questions to create a positive first impression.

We offer competitive hourly pay, 401(k) with company match, hotel discounts, and comprehensive benefits for full-time associates, with opportunities for growth in hospitality.

Qualifications

• High school diploma or equivalent preferred.
• 0-1 year hospitality or front desk experience preferred but not required.
• Excellent customer service and interpersonal skills.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Assist guests with check-in and check-out, including registering guests, assigning rooms, issuing room keys, and processing payments.
• Answer phone calls and respond to guest questions and requests promptly and professionally.
• Provide information about hotel amenities, services, current promotions, and local attractions.
• Maintain a clean and welcoming front desk and lobby area.
• Follow established cash handling, credit, and check-cashing policies and procedures.

Skills

Customer service

Communication skills

Computer literacy

Attention to detail

Weekend availability

Education

High school diploma or equivalent

Job description

Western States Lodging & Management is hiring a Guest Services Representative for TownePlace Suites Nampa. You will welcome guests, assist with check-in/out, issue keys, manage reservations, and answer questions to create a positive first impression.

We offer competitive hourly pay, 401(k) with company match, hotel discounts, and comprehensive benefits for full-time associates, with opportunities for growth in hospitality.