Guest Experience Agent with Flexible Hours & Growth

TOPEKA INVESTMENT GROUP LLC; Topeka (KS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Career growth opportunities

IHG employee discounts

Supportive team environment

Training and development opportunities

Job summary

Holiday Inn Express Topeka North is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will welcome guests, handle check-ins and check-outs, answer calls, and assist with reservations to ensure a smooth, positive stay.

This role offers competitive pay, flexible scheduling, opportunities for growth, and employee discounts through IHG. The ideal candidate is reliable, energetic, and customer-focused with good communication and computer skills.

Qualifications

• Strong communication and guest-service orientation.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and willingness to learn hotel software.

Responsibilities

• Greet guests warmly and check them in/out efficiently.
• Answer phone calls and assist with reservations and inquiries.
• Process payments and maintain accurate records.
• Coordinate with housekeeping for room readiness and guest needs.
• Provide information on local attractions and hotel services.
• Follow all brand standards and hotel policies.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Basic computer skills

Hotel software familiarity

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Holiday Inn Express Topeka North is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will welcome guests, handle check-ins and check-outs, answer calls, and assist with reservations to ensure a smooth, positive stay.

This role offers competitive pay, flexible scheduling, opportunities for growth, and employee discounts through IHG. The ideal candidate is reliable, energetic, and customer-focused with good communication and computer skills.