FRONT DESK ASSISTANCE

TOPEKA INVESTMENT GROUP LLC; Topeka (KS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Career growth opportunities

IHG employee discounts

Supportive team environment

Training and development opportunities

Job summary

Holiday Inn Express Topeka North is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will welcome guests, handle check-ins and check-outs, answer calls, and assist with reservations to ensure a smooth, positive stay.

This role offers competitive pay, flexible scheduling, opportunities for growth, and employee discounts through IHG. The ideal candidate is reliable, energetic, and customer-focused with good communication and computer skills.

Qualifications

• Strong communication and guest-service orientation.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and willingness to learn hotel software.

Responsibilities

• Greet guests warmly and check them in/out efficiently.
• Answer phone calls and assist with reservations and inquiries.
• Process payments and maintain accurate records.
• Coordinate with housekeeping for room readiness and guest needs.
• Provide information on local attractions and hotel services.
• Follow all brand standards and hotel policies.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Basic computer skills

Hotel software familiarity

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Join Our Team!

Holiday Inn Express Topeka North is seeking a friendly, professional, and service-oriented Front Desk Agent to be the first point of contact for our guests. If you enjoy helping people, creating positive guest experiences, and working in a fast-paced hospitality environment, we'd love to hear from you!

Responsibilities

• Welcome guests with a warm and friendly attitude.
• Handle guest check-ins and check-outs efficiently.
• Answer phone calls and assist guests with reservations, questions, and requests.
• Process payments and maintain accurate records.
• Respond promptly to guest concerns and resolve issues professionally.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintain knowledge of hotel services, amenities, and local attractions.
• Follow hotel policies, procedures, and brand standards.
• Assist with daily front desk operations and administrative tasks.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, customer service, or front desk experience is preferred but not required.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Basic computer skills and ability to learn hotel management software.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Professional appearance and positive attitude.

What We Offer

• Competitive pay
• Flexible scheduling
• Opportunities for career growth and advancement
• Employee hotel discounts through IHG
• Supportive and team-focused work environment
• Training and development opportunities

Ideal Candidate

The ideal candidate is dependable, energetic, and passionate about delivering outstanding guest service. You take pride in creating a welcoming environment and ensuring every guest has an exceptional stay.

Holiday Inn Express Topeka North is an Equal Opportunity Employer.