Guest Experience Agent — PM Shift & Growth

White Lodging; Milwaukee (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

Referral bonuses

401(k) match

PTO with rollover

Wellness tools

Leadership development

Tuition reimbursement

Hotel discounts

Job summary

White Lodging in Milwaukee, WI seeks a Front Desk Agent to support check-in/check-out, reservations, and guest service at the Westin Milwaukee. PM shift availability is required, and no prior hotel experience is necessary, offering a strong path in hospitality operations with a company that invests in its people.

Starting pay at $16.50/hour plus performance-based incentives up to $50+/week, with benefits and opportunities for advancement across the portfolio.

Qualifications

• Excellent communication and professionalism.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks in a fast-paced hotel environment.
• Attention to detail and accuracy in guest interactions.
• Personal accountability and follow-through on responsibilities.

Responsibilities

• Execute check-in and check-out procedures accurately and efficiently.
• Manage reservations, room assignments, and guest accounts.
• Resolve guest concerns promptly to ensure satisfaction.
• Maintain knowledge of hotel services, rates, and amenities.
• Process cash and credit transactions following standards.

Skills

Communication

Results-driven

Problem solving

Multi-tasking

Attention to detail

Accountability

Adaptability

PM shift availability

Job description

White Lodging in Milwaukee, WI seeks a Front Desk Agent to support check-in/check-out, reservations, and guest service at the Westin Milwaukee. PM shift availability is required, and no prior hotel experience is necessary, offering a strong path in hospitality operations with a company that invests in its people.

Starting pay at $16.50/hour plus performance-based incentives up to $50+/week, with benefits and opportunities for advancement across the portfolio.