Guest Services Associate — Flexible Hours & Growth

E.M.A. Hospitality; Milwaukee (WI); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly wage

Comprehensive training program

Employee discounts on hotel stays

Flexible scheduling options

Job summary

E.M.A. Hospitality is seeking a friendly and customer-focused Front Desk Clerk to join our team at Hampton Inn in Milwaukee, WI. Responsibilities include providing exceptional guest service, managing check-ins and check-outs, and assisting guests with their inquiries.

Ideal candidates will possess strong communication skills, attention to detail, and a passion for hospitality. Benefits include a competitive hourly wage, training programs, and employee discounts on hotel stays.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Strong attention to detail and organizational abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Handle check-outs efficiently, processing payments and issuing receipts.
• Respond to guest inquiries and requests promptly and courteously.
• Anticipate guest needs and provide personalized service.
• Maintain accurate records of guest accounts and prepare daily reports.

Skills

Communication skills

Attention to detail

Customer service experience

Computer proficiency

Multitasking ability

Education

High school diploma or equivalent

Tools

MS Office

Hotel management systems

Job description

E.M.A. Hospitality is seeking a friendly and customer-focused Front Desk Clerk to join our team at Hampton Inn in Milwaukee, WI. Responsibilities include providing exceptional guest service, managing check-ins and check-outs, and assisting guests with their inquiries.

Ideal candidates will possess strong communication skills, attention to detail, and a passion for hospitality. Benefits include a competitive hourly wage, training programs, and employee discounts on hotel stays.