Evening Guest Service Pro - Growth, Perks & Flexible Hours

North Central Group; Milwaukee (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Free hotel stays at NCG Hospitality

Catch of the Day – bonuses

Paid volunteer hours

401(k) retirement plan with 100% match

Job summary

The Trade Hotel Milwaukee, managed by North Central Group, is seeking an Evening Guest Service Representative to warmly welcome guests, answer phones, take reservations, and assist with check-in and check-out on-site.

This position offers $16-$18 per hour to start, with higher wages possible for experienced candidates. Weekend availability and evening shifts are required, and you’ll join a team focused on guest satisfaction and growth within a supportive environment.

Qualifications

• Customer service experience.
• Accurate cash handling experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow-up abilities.
• Positive attitude, outgoing, friendly.
• Ability to work effectively and efficiently in a fast-paced setting.

Responsibilities

• Answer the property phones, take reservations, and assist guests with check-in/out.
• Process payments, handle cash drawer, and operate office equipment.
• Provide courteous, prompt service and resolve guest requests or complaints.
• Use sales techniques to maximize occupancy and revenue.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Positive attitude

Team player

Job description

The Trade Hotel Milwaukee, managed by North Central Group, is seeking an Evening Guest Service Representative to warmly welcome guests, answer phones, take reservations, and assist with check-in and check-out on-site.

This position offers $16-$18 per hour to start, with higher wages possible for experienced candidates. Weekend availability and evening shifts are required, and you’ll join a team focused on guest satisfaction and growth within a supportive environment.