Guest Experience Agent - Luxury Resort Front Desk

Barnsley Resort; Adairsville (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Barnsley Resort in Adairsville, GA seeks a Front Desk Agent to welcome guests and ensure smooth arrivals and departures. You will answer questions, offer local recommendations, process payments, and coordinate with other departments to deliver a seamless stay.

Ideal candidates have excellent communication, cash handling experience, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is required to support guest needs.

Qualifications

• High school diploma or equivalent required.
• Prior cash handling experience necessary.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Exceptional communication skills

Very good computer skills

Multitasking

Problem solving

Customer service

Hotel knowledge

Education

High school diploma or equivalent

Job description

Barnsley Resort in Adairsville, GA seeks a Front Desk Agent to welcome guests and ensure smooth arrivals and departures. You will answer questions, offer local recommendations, process payments, and coordinate with other departments to deliver a seamless stay.

Ideal candidates have excellent communication, cash handling experience, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is required to support guest needs.