Guest Experience Agent – Luxury Lodge Front Desk

Stein Eriksen Lodge; Park City (UT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid training

Meals provided

Employee parking

Ski benefits

Flexible schedules

Team events

Discounts

Job summary

Stein Eriksen Lodge in Park City, Utah, is seeking a courteous Front Desk Agent to warmly welcome guests and manage routine check-in and check-out tasks. You will handle guest requests, provide accurate information on property amenities, and coordinate with other departments to ensure a seamless guest experience.

The role requires strong communication skills, a friendly demeanor, and a solid understanding of hotel front desk operations.

Qualifications

• Guest services experience preferred.
• Ability to check in/out guests and handle requests.
• Strong knowledge of hotel operations and front desk processes.
• Excellent communication and problem-solving skills.

Responsibilities

• Welcome guests and ensure a positive stay.
• Effectively address guest complaints.
• Check-in/check-out guests using computer system.
• Provide information on hotel amenities and services.
• Support front office with daily duties as needed.

Job description

Stein Eriksen Lodge in Park City, Utah, is seeking a courteous Front Desk Agent to warmly welcome guests and manage routine check-in and check-out tasks. You will handle guest requests, provide accurate information on property amenities, and coordinate with other departments to ensure a seamless guest experience.

The role requires strong communication skills, a friendly demeanor, and a solid understanding of hotel front desk operations.