Front Desk Agent: Create Alaskan Guest Experiences

Millennium Hotels and Resorts; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company匹

Job summary

Lakefront Anchorage, part of Millennium Hotels & Resorts, is seeking a Front Desk Agent to deliver exceptional guest experiences and support a collaborative team. You will create memorable moments, handle check-in/out, and maintain operational standards in a fast-paced setting.

The role requires strong communication, a hospitality mindset, and flexibility for evenings, weekends, and holidays. High school diploma or equivalent is required.

Qualifications

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Experience in customer service or hospitality is preferred.
• Familiarity with PMS systems (e.g., Opera) is a plus.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Responsibilities

• Be the face of the hotel, creating first impressions and memorable guest moments.
• Ensure smooth operations aligned with brand standards.
• Deliver personalized guest experiences and anticipate needs.
• Collaborate with teams across departments to achieve goals.
• Follow all policies, safety standards, and documentation procedures.

Skills

Passion for hospitality

Strong communication

Interpersonal skills

Flexibility

Guest service

Team collaboration

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Lakefront Anchorage, part of Millennium Hotels & Resorts, is seeking a Front Desk Agent to deliver exceptional guest experiences and support a collaborative team. You will create memorable moments, handle check-in/out, and maintain operational standards in a fast-paced setting.

The role requires strong communication, a hospitality mindset, and flexibility for evenings, weekends, and holidays. High school diploma or equivalent is required.