Guest Experience Agent — Front Desk with Benefits

B. F. Saul Company Hospitality Group; Herndon (VA); Vor Ort; USD 23.000 - 30.000; Vollzeit

Zusammenfassung

B. F. Saul Company Hospitality Group is seeking a Front Desk Agent to greet guests warmly and manage the check-in and check-out process at our Herndon, VA property.

You will respond to guest requests promptly, maintain accurate records in a structured environment, and coordinate with housekeeping and other teams to ensure smooth service. The role requires strong communication, attention to detail, and the ability to work shifts including weekends and holidays.

Qualifikationen

• Previous experience in front desk, hospitality, or related roles.
• Availability to work shifts, including weekends and holidays.
• Basic familiarity with reservation systems and cash handling.

Aufgaben

• Welcome guests and complete check-in/check-out procedures.
• Answer questions about hotel, services and policies.
• Manage calls, messages, and guest requests with timely, clear responses.
• Maintain accurate records of reservations, payments, incidents, and updates.
• Coordinate with housekeeping, maintenance, and other teams to address guest needs.
• Follow procedures for cash handling, identity verification, documentation, and policy compliance.

Kenntnisse

Customer service

Attention to detail

Communication

Adaptability

Administrative tasks

Team coordination

Tools

Reservation systems

Cash handling

Administrative tools

Jobbeschreibung

B. F. Saul Company Hospitality Group is seeking a Front Desk Agent to greet guests warmly and manage the check-in and check-out process at our Herndon, VA property.

You will respond to guest requests promptly, maintain accurate records in a structured environment, and coordinate with housekeeping and other teams to ensure smooth service. The role requires strong communication, attention to detail, and the ability to work shifts including weekends and holidays.