Full-Time Front Desk Agent - Afternoon or Evening Shift - Fairfield Inn & Suites Herndon

B. F. Saul Company Hospitality Group; Herndon (VA); Vor Ort; USD 23.000 - 30.000; Vollzeit

Zusammenfassung

B. F. Saul Company Hospitality Group is seeking a Front Desk Agent to greet guests warmly and manage the check-in and check-out process at our Herndon, VA property.

You will respond to guest requests promptly, maintain accurate records in a structured environment, and coordinate with housekeeping and other teams to ensure smooth service. The role requires strong communication, attention to detail, and the ability to work shifts including weekends and holidays.

Qualifikationen

• Previous experience in front desk, hospitality, or related roles.
• Availability to work shifts, including weekends and holidays.
• Basic familiarity with reservation systems and cash handling.

Aufgaben

• Welcome guests and complete check-in/check-out procedures.
• Answer questions about hotel, services and policies.
• Manage calls, messages, and guest requests with timely, clear responses.
• Maintain accurate records of reservations, payments, incidents, and updates.
• Coordinate with housekeeping, maintenance, and other teams to address guest needs.
• Follow procedures for cash handling, identity verification, documentation, and policy compliance.

Kenntnisse

Customer service

Attention to detail

Communication

Adaptability

Administrative tasks

Team coordination

Tools

Reservation systems

Cash handling

Administrative tools

Jobbeschreibung

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

We are seeking a Front Desk Agent to deliver a warm, professional, and well-coordinated welcome to every guest. In this role, they will manage the check-in and check-out process, respond to guest requests promptly, and maintain accurate records in a structured, service-focused environment.

Core Responsibilities

• Welcome guests, complete check-in and check-out procedures, and answer questions about the hotel, services, and policies.
• Handle calls, messages, and guest requests with a helpful, clear, and timely approach.
• Maintain accurate records of reservations, payments, incidents, and system updates.
• Coordinate with housekeeping, maintenance, and other teams to address guest needs efficiently.
• Follow established procedures for cash handling, identity verification, documentation, and policy compliance.
• Resolve day-to-day situations with sound judgment, composure, and attention to detail within hotel guidelines.

Required Skills & Abilities

• Strong customer service focus and a courteous approach with guests and internal teams.
• Ability to work within defined processes and maintain accuracy in administrative tasks.
• Comfort shifting between guest-facing service, internal coordination, and request follow-up.
• Strong verbal and written communication skills.
• Ability to adapt to a fast-moving environment without losing quality or accuracy.
• Attention to detail in documentation, payments, and information updates.

Other Requirements

• Previous experience in front desk, hospitality, customer service, or similar roles.
• Availability to work shifts, including weekends and holidays, based on operational needs.
• Basic familiarity with reservation systems, cash handling, or administrative tools.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Minimum and maximum wage or salary for the position.