Guest Experience Agent - Front Desk (Ski Pass)

Limelight Hotels; Snowmass Village (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Paid Leave

Employee Ski Pass

Other company perks

Job summary

Limelight Hotels is seeking a Front Desk Agent to welcome guests, register arrivals, and communicate with housekeeping. You will present hotel amenities and collect payments while coordinating with other departments to fulfill guest needs.

The role requires strong customer service, attention to detail, quick thinking, and the ability to work in a fast-paced environment. This is a seasonal full-time position located at our Snowmass Village property.

Qualifications

• High School Diploma or high school equivalent preferred.
• 1 year of customer or guest experience preferred.
• Previous front desk experience preferred.

Responsibilities

• Welcome guests upon their arrival and assign rooms.
• Provide summary of the hotel and the amenities offered to guests.
• Coordinate with other departments daily needs or special requirements for all hotel guests.
• Recommend restaurants and activities for guest’s ability/skill level and interest.
• Responsible for maintaining cash bank and for daily settling of cash bank.
• Accept reservations, changes, and cancellations.
• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Comply with all policies of the hotels and Aspen One.
• Assist in emergency and security procedures as directed by management.
• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand.
• Other duties as assigned

Skills

Guest service

Customer service

Communication

Problem solving

Active listening

Team player

Education

High School Diploma or equivalent

Job description

Limelight Hotels is seeking a Front Desk Agent to welcome guests, register arrivals, and communicate with housekeeping. You will present hotel amenities and collect payments while coordinating with other departments to fulfill guest needs.

The role requires strong customer service, attention to detail, quick thinking, and the ability to work in a fast-paced environment. This is a seasonal full-time position located at our Snowmass Village property.