Guest Experience Lead, Front Desk

Limelight-Hotels; Mammoth Lakes (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Paid Leave

Employee Ski Pass

Other company perks

Job summary

The Front Desk Agent position at Limelight Hotels Mammoth welcomes and registers guests, communicates with housekeeping and guest services, and collects payments during check-out. The role emphasizes attentiveness, initiative, and guest-focused service in a fast-paced winter environment.

Reporting to the Assistant Front Office Manager, the candidate will handle reservations, support various departments, and contribute to a seamless guest experience while adhering to hotel policies and safety

Qualifications

• 1 year of customer or guest experience preferred
• Previous front desk experience preferred
• Basis knowledge of local mountain, town activities and events in the area
• Strong problem-solving and interpersonal skills to personalize the guest experience

Responsibilities

• Welcome guests upon their arrival and assign rooms
• Provide summary of the hotel and the amenities offered to guests
• Coordinate with other departments daily needs or special requirements for all hotel guests
• Recommend restaurants and activities for guest’s ability/skill level and interest
• Responsible for maintaining cash bank and for daily settling of cash bank
• Accept reservations, changes, and cancellations
• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Comply with all policies of the hotels and Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
• Other duties as assigned

Skills

Customer service

Education

High School Diploma

Job description

The Front Desk Agent position at Limelight Hotels Mammoth welcomes and registers guests, communicates with housekeeping and guest services, and collects payments during check-out. The role emphasizes attentiveness, initiative, and guest-focused service in a fast-paced winter environment.

Reporting to the Assistant Front Office Manager, the candidate will handle reservations, support various departments, and contribute to a seamless guest experience while adhering to hotel policies and safety