Guest Experience Agent | Front Desk & Reservations

B.-F.-Saul-Hospitality-Group-; Gaithersburg (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Well-Being Benefits

Sick Policy

Weekly Pay

401(k) Retirement Program

Paid Life Insurance

Employee of the Month/Year

Annual Performance Appraisals and Wage

Annual Team Member Banquets

Annual Team Member Engagement Survey

Discounted Room Rates for Team Members

Complimentary Room Stays

Job summary

B. F. Saul Company Hospitality Group is seeking a guest service professional in Gaithersburg, MD to deliver exceptional hospitality.

You will handle check-ins/check-outs, assist guests with reservations and requests, and provide local knowledge with a friendly, timely approach. The role emphasizes up-selling, high service standards, and teamwork across departments. A high school diploma or GED plus 1+ years of hospitality experience is preferred.

Qualifications

• High school diploma or GED required.
• Excellent verbal communication skills.
• Attention to detail and customer-focused service.

Responsibilities

• Guest service: check-ins/outs, reservations, and guest requests with friendly, professional service.
• Financial results: follow pricing and booking policies; upsell rooms and amenities.
• Self/workload management: plan, prioritize tasks and attend required meetings.
• Safety/risk: maintain safe work area and follow hotel safety procedures.

Skills

Verbal communication

Detail oriented

Customer focus

Physical ability to lift 75 lbs

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a guest service professional in Gaithersburg, MD to deliver exceptional hospitality.

You will handle check-ins/check-outs, assist guests with reservations and requests, and provide local knowledge with a friendly, timely approach. The role emphasizes up-selling, high service standards, and teamwork across departments. A high school diploma or GED plus 1+ years of hospitality experience is preferred.