Guest Experience Agent — Front Desk & MOD

Comfort Suites; Oceanside (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Comfort Suites Marina in Oceanside, CA is seeking a Front Desk Associate for a full-time, on-site role. You will welcome guests, check them in/out, answer phones, and provide information on hotel services and local area.

The position includes opportunities to upsell rooms, use the Property Management System, and participate in brand trainings. Successful candidates will be fluent in English, able to stand for long periods, lift up to 50 lbs, and work weekends/holidays as needed.

Qualifications

• High school diploma or equivalent.
• Ability to speak fluent English.
• Strong computer and typing skills, tech-savvy.
• Stand for long periods behind the desk.
• Carrying or lifting items weighing up to 50 pounds.
• Willing to work weekends, and/or holidays.

Responsibilities

• Provide prompt, friendly, courteous, and professional guest service.
• Ability to perform check-in / check-out of hotel guests in a timely and professional manner
• Act as the Manager on Duty (MOD) when scheduled.
• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Be proficient on the use of the Property Management System.
• Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn the brand requirements needed for their position.
• Have a good understanding of all hotel operating procedures.
• Accurately process all cash and credit card transactions in accordance with the established procedures.
• Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction.
• Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.

Skills

Typing

Computer skills

Fluent English

Stamina

Lifting up to 50 pounds

Weekend/holiday shifts

Education

High school diploma or equivalent

Job description

Comfort Suites Marina in Oceanside, CA is seeking a Front Desk Associate for a full-time, on-site role. You will welcome guests, check them in/out, answer phones, and provide information on hotel services and local area.

The position includes opportunities to upsell rooms, use the Property Management System, and participate in brand trainings. Successful candidates will be fluent in English, able to stand for long periods, lift up to 50 lbs, and work weekends/holidays as needed.