Front Desk: Guest Experience Agent

Wsmanagementinc; South San Francisco (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Sonesta ES Suites SFO Oyster Point Waterfront is seeking a Front Desk Agent to warmly welcome guests and manage front desk operations. You will check guests in/out, answer questions, resolve complaints, and coordinate with other departments to ensure memorable stays.

This role requires a polished demeanor, strong communication, and the ability to multi-task in a busy hotel environment. The position emphasizes guest satisfaction and service excellence.

Qualifications

• Greet guests with a friendly, service-oriented approach.
• Check guests in and out accurately and efficiently.
• Handle guest requests and resolve issues professionally.
• Coordinate with other departments to fulfill needs.
• Maintain cash handling and security procedures.
• Multitask effectively in a fast-paced hotel environment.
• Demonstrate initiative and anticipate guest needs.

Responsibilities

• Manage and resolve all guest complaints and compliments professionally and courteously.
• Checking guests in and out of the hotel efficiently, courteously, and professionally.
• Reconcile daily activities and close all necessary accounts.
• Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly.
• Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security.
• Communicating with other departments to ensure guest requests are handled and following back up with guest to ensure needs are completed to their satisfaction.
• Looking for any potential leads through your interactions with guest through the phone and in person, and sharing the information with your sales team/GM.

Skills

Spirit to Serve

Enthusiasm for Hospitality

Professional presentation

Team player

Under pressure

Follow instructions

Initiative & proactive

Education

High school diploma or equivalent

Job description

Sonesta ES Suites SFO Oyster Point Waterfront is seeking a Front Desk Agent to warmly welcome guests and manage front desk operations. You will check guests in/out, answer questions, resolve complaints, and coordinate with other departments to ensure memorable stays.

This role requires a polished demeanor, strong communication, and the ability to multi-task in a busy hotel environment. The position emphasizes guest satisfaction and service excellence.