Guest Service Agent

Hilton Shreveport; Shreveport (LA); On-site; USD 27,000 - 33,000; Full time

Job summary

Hilton Shreveport is seeking a Guest Services Agent to warmly welcome guests, assist with check-in/check-out, and address guest needs to ensure a positive stay experience.

The role requires strong customer service and communication, multitasking in a fast-paced hotel environment, and collaborating with housekeeping and maintenance for timely service. Weekend and holiday shifts are expected.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• PMS experience a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma

Tools

Hotel PMS

Job description

313 rooms | 1,900 sq. ft. meeting/event space Amenities: rooftop pool with panoramic views, whirlpool, 24-hour fitness center, three on-site restaurants, airport shuttle. Conveniently located next to the Shreveport Convention Center, just two blocks from the Red River and a mile from the Louisiana Boardwalk. With nearby offices, including Capital One, Shaw Industries, and Chesapeake Energy, this property offers an ideal environment for hospitality professionals focused on business and event-driven operations. The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

Job Title:

Guest Services Agent

Department:

Front Office

Supervision Exercised:

NONE

Supervision Received:

Front Office Supervisor and Front Office Manager

Minimum Requirements

• Education High school diploma preferred.
• Experience Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.