Guest Service Supervisor

Hilton Shreveport; Shreveport (LA); On-site; USD 38,000 - 46,000; Full time

Job summary

Hilton Shreveport is seeking a Guest Services Supervisor to oversee front desk operations, ensure a smooth check-in/check-out, and maintain exceptional guest service standards.

You will lead front desk staff, promote teamwork, coordinate with Housekeeping and Maintenance, and ensure accurate cash handling while upholding brand standards.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus. Prior supervisory or team lead experience preferred.
• Strong leadership and communication skills. Excellent guest service and problem‑solving abilities. Ability to multitask and remain professional under pressure.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Guest service

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

OnQ

Opera

Microsoft Office

Job description

313 rooms | 1,900 sq. ft. meeting/event space Amenities: rooftop pool with panoramic views, whirlpool, 24-hour fitness center, three on‑site restaurants, airport shuttle. Conveniently located next to the Shreveport Convention Center, just two blocks from the Red River and a mile from the Louisiana Boardwalk. With nearby offices, including Capital One, Shaw Industries, and Chesapeake Energy, this property offers an ideal environment for hospitality professionals focused on business and event-driven operations.

The Guest Services Supervisor assists with overseeing front desk operations, ensuring a smooth check‑in and check‑out process, and maintaining exceptional guest service standards. This role provides support and guidance to front desk staff, promotes teamwork, and ensures a positive guest experience throughout their stay.

Job Title: Guest Services Supervisor

Department: Front Office Supervision

Exercised: Guest Services Agent

Supervision Received: Assistant Guest Services Manager / Director of Rooms

MINIMUM REQUIREMENTS

• Education: High school diploma or equivalent required.
• Experience: 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus. Prior supervisory or team lead experience preferred.
• Skills and Knowledge: Strong leadership and communication skills. Excellent guest service and problem‑solving abilities. Ability to multitask and remain professional under pressure. Proficient in Microsoft Office (Outlook, Word, Excel). Knowledge of cash handling and front desk procedures. Flexibility to work various shifts, including weekends and holidays.

JOB DUTIES

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.