Guest Experience Agent - Front Desk & Concierge

Wequassett; Manchester (VT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hourly wage starting at $19.00

Paid holidays

401(k) with employer match

Employee lodging discounts

Wellness benefits

Job summary

The Equinox Golf Resort & Spa, located in Manchester, Vermont, seeks an attentive Front Desk Associate to deliver warm, professional guest service. You will handle guest check-in/out, answer inquiries, and coordinate with housekeeping and maintenance to ensure a seamless stay for all visitors.

Ideal candidates have 1+ year experience in guest services, strong communication skills, and comfort with reservation systems.

Qualifications

• 1+ years direct customer service experience, hotel/lodging preferred.
• High school diploma or GED required.
• Proficient with computers and learning technical systems.

Responsibilities

• Provide telephone services for guests and vendors and direct calls to the right staff.
• Greet guests and respond to inquiries in a professional, hospitable manner.
• Issue keys, build welcome packets, and direct guests on arrival.
• Monitor guest accounts, process charges, and finalize folios at checkout.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Skills

Customer service

Hospitality

Guest services

Communication

Teamwork

Flexible hours

Education

High school diploma

GED

Tools

Reservations system

PMS systems

Job description

The Equinox Golf Resort & Spa, located in Manchester, Vermont, seeks an attentive Front Desk Associate to deliver warm, professional guest service. You will handle guest check-in/out, answer inquiries, and coordinate with housekeeping and maintenance to ensure a seamless stay for all visitors.

Ideal candidates have 1+ year experience in guest services, strong communication skills, and comfort with reservation systems.